Privacy Policy

Last Updated: 18/09/2025

Website: https://hamaripahchan.org/

Hamari Pahchan (“we,” “our,” or “us”) is committed to respecting and protecting the privacy of all individuals who engage with our website, services, and initiatives. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By accessing or using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, and other details provided voluntarily through forms (donation, volunteering, contact, or subscriptions).
  • Payment Information: For processing donations or purchases. We use secure third-party payment gateways (e.g., Razorpay, PayPal, etc.) and do not store your complete credit/debit card or banking details.
  • Compliance details: PAN (for 80G), Aadhaar/ID where legally required for grants/benefits.
  • Non-Personal Information: IP address, device details, browser type, cookies, and analytics data to improve our website and campaigns.

2. How We Use Your Information

Your information may be used to:

  • Process donations and provide receipts/acknowledgments
  • Send updates about our programs, events, and campaigns (only if you opt-in).
  • Respond to inquiries, requests, or complaints.
  • Improve our website performance and user experience.
  • Comply with legal or regulatory obligations.

We will never sell, rent, or trade your personal information with any third party.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to: 

  • Personalize and enhance your website experience.
  • Analyze website traffic and performance.
  • Improve our outreach and campaigns.

You may disable cookies in your browser settings, but some website features may not function properly.

4. Sharing of Information

We may share your information only with:

  • Trusted Third-Party Service Providers (such as payment processors, email service providers, or analytics platforms). They are bound to use your information only to perform specific services.
  • Legal Authorities, if required by law, regulation, or to protect our rights, property, and safety.

We do not share your data for commercial gain.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive for the highest security standards, no system is 100% secure.

6. Donations, Payments & Refund Policy

  • All donations/payments made to Hamari Pahchan are voluntary, final, and non-refundable
  • Once a transaction is completed, it cannot be canceled, returned, or refunded under any circumstances.
  • We encourage you to review all details carefully before making a donation or payment.
  • In case of duplicate transactions or technical errors, please contact us within 7 working days, and we will work with our payment gateway partners to resolve the issue (if applicable).

7. Children’s Privacy

We do not knowingly collect information from children under 13 years of age. If we become aware that a child has provided personal data, we will delete it promptly.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access and review your personal information.
  • Request correction or deletion of your information (subject to legal and operational needs).
  • Opt out of receiving our communications at any time.

For exercising these rights, contact us using the details provided below.

9. International Visitors

If you are accessing our website from outside India, please note that your information will be transferred and stored in accordance with Indian data protection laws. By using our services, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Please check this page from time to time.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us:

Hamari Pahchan NGO

Email: info@hamaripahchan.org

Phone: +91 78000 43888

Website: https://hamaripahchan.org/

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